Customer support at iLantern begins with the very first interaction with you our customers, and is the basis for the relationship through implementation and beyond.  A big part of your success is the unique aspects of your go-to-market and sales model.  iLantern endeavors to identify those unique aspects, and define those within your iLantern solution during the initial set-up, and then continues to work with you to evolve iLantern in sync with your changes within your selling model.  Key to iLantern’s success is the industries fastest time to benefit enabled through our Ignite implementation process.  However, iLantern does not view our relationship to be static after implementation.  Much like your selling environment, iLantern’s relationship model was built to be dynamic to insure iLantern maintains it relevance to your business.

Engage – Our sales team are industry veterans whose experience aid in defining the unique aspects of your selling environment and begin the definition of iLantern’s configuration to your unique requirements.

Implement – Your sales team stays engaged during the implementation.  iLantern’s Ignite was designed to speed the time to benefit of your sales team with the least amount of time required by your sales team.  Click to read more about Ignite

Train – As part of the implementation process, iLantern leverages multiple mediums to insure your high user acceptance and usability of the solution. 

Support and Evolve with you – iLantern’s team maintains its connection through the implementation and continues to monitor user activity and feedback to drive increased productivity of your team.   As your sales model changes, iLantern will be right there with you to adjust its solution to continue to drive increased user acceptance and sales proactively.